Privacy Policy

1. Who We Are

SIRAC is an independent infrastructure systems company specialising in engineered hot water systems for large buildings across Southern Africa. This Privacy Policy explains how we handle personal information collected through our website, enquiry forms, spec sheet request forms and direct business interactions.

For the purposes of the Protection of Personal Information Act, 2013 (POPIA), SIRAC is the responsible party. The information officer can be contacted at info@sirac.co.za.

2. Information We Collect

We collect personal information that you voluntarily provide when engaging with our website or team, including:

• Name, company, job role and contact details (email, phone number)
• Project details you share when requesting a quote or enquiring about our services
• Regional and product preferences submitted through our spec sheet request form
• Correspondence and enquiry content you send to us
• Technical information such as IP address, browser type and pages visited, collected automatically for site analytics

3. How We Use Your Information

We use the personal information you provide to:

• Respond to enquiries and provide the quotes, spec sheets or technical documentation you request
• Deliver engineering support and ongoing project communications
• Maintain customer records and internal business administration
• Improve our website, products and service offering
• Comply with legal and regulatory obligations

We do not sell your personal information. We do not use your information for third-party marketing.

4. Sharing of Information

SIRAC only shares personal information with:

• Service providers assisting with hosting, email delivery or analytics, bound by confidentiality obligations
• Trusted project partners (consultants, contractors, suppliers) where necessary to deliver a specific project you have engaged us on
• Regulatory, legal or statutory authorities where we are required to do so by law

5. Data Storage and Security

Personal information is stored on secure servers and within our internal systems. We apply reasonable technical and organisational safeguards to protect your information from unauthorised access, loss or disclosure. Access to personal data is limited to staff who need it to perform their duties.

While we take security seriously, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security but commit to notifying affected parties and the Information Regulator in the event of a material breach.

6. Retention

We keep your personal information only for as long as necessary to fulfil the purposes it was collected for, or as required by law. Project and commercial records may be retained for longer periods to meet tax, warranty and statutory requirements.

7. Your Rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of inaccurate or outdated information
• Object to the processing of your personal information in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at info@sirac.co.za.

8. Cookies

Our website uses a limited number of cookies to support basic functionality and to gather anonymous analytics about site usage. You can disable cookies in your browser settings, but this may affect site functionality.

9. Third-Party Links

Our site may link to external websites, such as technical manuals, supplier pages or partner portals. SIRAC is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policy of any site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly.

11. Contact

For any privacy-related questions, requests or complaints, contact our information officer:

SIRAC — Information Officer
Email: info@sirac.co.za
Phone: +27 (0) 21 701 9994